Reference

Terms & Conditions For Your wd123 Account

wd123 Terms & Conditions explain how your account, wallet activity, lobby access and support requests work in Indonesia.

Account accessWallet conditionsPolicy changesSupport route
wd123 Terms & Conditions For Your wd123 Account
HELP WITH TERMS

Where To Ask About Your Conditions

A clear contact path helps when a clause affects your account or wallet status.

Account access If phone verification, login details or an eligibility check stops your account path, contact…
Wallet status For a DANA, OVO, GoPay or QRIS question, share the payment reference and date…
Policy questions You can ask us to clarify wording, request a copy of the current conditions…
ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our policy process is designed around the information needed to operate an account, check wallet activity and respond to requests.

Account data

We use the contact details and verification information connected with your account to identify the correct policy record and respond…

Cookies and sessions

Cookies or similar browser storage can keep your selected session and policy page state available while you move between account…

Login security

Your login details belong to you and should not be shared.

Payment records

A receipt or reference from DANA, OVO, GoPay, QRIS, bank transfer or virtual account helps us match a wallet event…

Retention requests

We retain account and transaction details for the period needed to operate the account, address disputes and meet applicable legal…

Changes to terms

When these Terms & Conditions change, we place the updated wording on this page and may draw attention to a…

Terms & Conditions Questions You May Have

These Terms & Conditions questions focus on the account decisions you are most likely to make before opening wd123. We explain how to access the current wording, what happens to account information, how payment evidence is handled and how to raise a correction request. If your situation is not covered, contact us through the support path connected with your account. Access remains subject to local law and the details supplied during verification.

You can read the current Terms & Conditions on this page before opening an account and again after login. Check the date or version shown with the policy wording when available, especially before using a new wallet instruction or completing phone verification.

Yes. The Terms & Conditions cover account-linked payment activity, including DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account routes. Keep your receipt or transaction reference so support can match a status question to the correct account record.

You may use the available mobile browser path where local law permits. The same Terms & Conditions apply on mobile and desktop, though the phone verification prompt or wallet status display can use a different screen layout. Keep your registered contact detail available.

Phone verification helps connect the account to the contact detail you provided before access is completed. If the number is outdated, support may need additional account checks. Do not share one-time codes with anyone, including a person claiming to represent support.

Contact support through the account route and state which detail is incorrect, such as your phone number or contact email. We may ask for information that confirms ownership before changing the record, and the correction remains subject to the current Terms & Conditions.

We keep relevant account and payment records for the period needed to provide account services, handle disputes and meet applicable legal requirements. The exact period can depend on the record type and local rules. Ask support to explain the retention basis for your request.

We may change the Terms & Conditions when account, wallet or legal requirements change. We publish the current wording on this page and may highlight material updates. Read the revised conditions before continuing, because access depends on local law and the updated account process.